Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused,
with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, contact us at
virtualprachar@gmail.com.
Send returns to:
Plot No 77, Pocket 7, Rohini Sector-22, Delhi, DL, 110086, India
If your return is accepted, we’ll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.
Shipping from outside India may take longer.
Damages & Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect,
so we can evaluate the issue and make it right.
Non-returnable Items
Certain items can’t be returned:
- Perishables (food, flowers, plants)
- Custom/personalized products
- Personal care goods (beauty items)
- Hazardous materials or flammable liquids/gases
Sale items and gift cards are non-returnable.
Exchanges
The fastest way to exchange is to return the item and purchase the new one separately after approval.
EU 3-Day Cooling Off Period
If shipping to the European Union, you may cancel or return your order within 3 days for any reason.
The item must be unworn, unused, with tags, and in original packaging with proof of purchase.
Refunds
We will notify you once we receive and inspect your return. If approved, you’ll be refunded via your original payment method within 10 business days.
If more than 15 business days have passed, please contact us at
virtualprachar@gmail.com.